Terms & Conditions

Welcome to My New Home Hub. By accessing or using our website, you agree to these Terms & Conditions. If you do not agree, please do not use our site.

My New Home Hub connects new homeowners with local trades. We do not employ tradespeople directly and are not responsible for the work carried out. Any agreements are between the homeowner and the trade.

• Provide accurate details when registering.
   
• Honour commitments made to customers.
   
• Maintain valid insurance where applicable.
   
• Adhere to our Quality Standards at all times.
   

• Provide accurate job details when requesting a trade.
   
• Communicate clearly and in good faith with trades.
   
• Pay trades directly for work carried out.
   

My New Home Hub is a lead generation and connection platform. We are not liable for the quality, safety, or outcome of work completed by trades registered with us.

We may update these Terms & Conditions at any time. Continued use of the website indicates acceptance of any changes.

• Homeowners: Name, contact details, job details.
   
• Trades: Business name, contact details, trade type, service area, qualifications/insurance (if provided).
   

• To connect homeowners with suitable trades.
   
• To manage trade registrations and accounts.
   
• To send updates, service improvements, or marketing (with opt-out option).
   

• We will never sell your data to third parties.
   
• Data is stored securely and only accessible by authorised staff.
   
• Trades may receive homeowner details only when a job enquiry is made.
   

Our site may use cookies to improve user experience and track analytics. Users can manage cookie preferences in their browser settings.

We may use trusted third-party tools (e.g. payment providers, analytics platforms). These services will have their own privacy policies.

You have the right to:

• Request access to the data we hold about you.
   
• Correct inaccuracies in your data.
   
• Request deletion of your data at any time.
   

Last updated: 27 November 2025

David – New Build AI Snagging Assistant (“the App”) is provided by My New Home Hub.
This section explains how the App handles data.

The App loads our secure web-based AI assistant using a WebView.
The app itself does not collect, store, or share any personal data.

All interactions take place on our website:
https://mynewhomehub.co.uk/david-ai-snagger/

When using David, you may type descriptions of snagging issues in your home.
This text is processed securely and used only to generate your snag report.
You are not required to enter any identifying personal data.

Your typed messages may be securely processed by our AI provider (e.g. OpenAI or similar) to generate your report.

No identifying information is needed or required.

Our website may collect limited technical information such as:

• browser type
   
• device type
   
• IP address
   

This is used for security and improving the service.

The App does not display ads and does not track you for advertising purposes.

If you are in the UK/EU, you may request access, deletion, or correction of any data processed through the website.

Contact: support@mynewhomehub.co.uk